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Service level agreement: FAQs
What is a service level agreement?
A service level agreement sets the minimum standard of service expected between a customer and a service provider. That could range from anything like the internet to an office furniture supplier.
Is a service level agreement legally binding?
Yes! A service level agreement is legally-binding. It commits the service provider to give you said service at that base level at all times.
When should I use a service level agreement?
A service level agreement is a good idea if you’re using any crucial service. Obviously, which services are crucial to you depends on your business.
What should a service level agreement look like?
A service level agreement should clearly set out what the minimum expected level of service is at all times.
Can I create a service level agreement in Oneflow?
You absolutely can! Our template is a great starting point! Try it out today for free.
Is Oneflow free?
We have a free plan that allows users to send, track and sign as many PDF contracts as possible. So if you’re happy with just signing PDF contracts, the answer is yes, it’s free. Forever.
Service level agreement (SLA) template
Create lots of different kinds of contracts fast with our free templates. Have a look around to find more!
