The retail sector is evolving rapidly. As more shoppers embrace online buying and in-store experiences shift towards service and engagement rather than inventory alone, retailers across the UK are rethinking their operations. Digital-first strategies are no longer a ‘nice-to-have’—they’re essential for staying competitive.
One critical but often overlooked area of this digital transformation? Contract management.
Digitising contracts in retail isn’t just about eliminating paper—it’s about improving speed, accuracy, compliance, and collaboration across procurement, operations, and sales. Let’s look at how forward-thinking retailers are using Oneflow to bring order to complexity.
Casall PRO: Strengthening Retailer-Customer Relationships
Casall PRO, known for premium fitness equipment, wanted to enhance their customer journey—from first contact through to signed agreement. By integrating Membrain CRM with Oneflow’s digital contracts, they created a seamless, professional experience.
This allowed Casall PRO to:
- Reduce manual admin
- Accelerate deal completion
- Build stronger, more personalised customer relationships
The result? A more connected sales process that delivers a better client experience—and better outcomes.
Byggmax: Transforming Procurement with Digital Contracts
Byggmax, a leading Nordic home improvement retailer, faced a common issue: paper-based procurement contracts slowed everything down. Processing contracts manually created unnecessary delays and inefficiencies—especially with over 300 suppliers to manage.
With Oneflow’s digital contracts, Byggmax:
- Made procurement processes 15x faster
- Improved efficiency by 12x
- Streamlined contract handling with fewer resources
For any UK retailer managing high supplier volumes, this kind of transformation is a game-changer.
Systembolaget: Total Oversight Across 3,000+ Vendor Agreements
Systembolaget, Sweden’s state-owned alcohol retailer, operates across a vast vendor network. The team in charge of indirect sourcing sought greater visibility and control over thousands of contracts.
After testing multiple solutions, they chose Oneflow. The results?
- A centralised digital contract system
- Greater transparency and auditability
- Improved compliance and document tracking
For UK retailers juggling a high number of supplier or service contracts, this is a clear example of how to bring clarity and consistency to the process.
Legally binding contract templates in Oneflow
Why It Works: Insights for UK Retailers
Across all three case studies, key themes emerged—lessons that are directly applicable to British retail operations:
- Integration with existing systems: Digital contracts work best when embedded in your current systems—like CRM, procurement platforms, or ERPs. Seamless integration saves time and avoids errors
- Better use of internal resources: Digital tools reduce admin burden, allowing your team to handle more work with fewer resources—without sacrificing quality or compliance.
- Stronger relationships: Clear, fast, and reliable contract workflows build trust with customers and suppliers alike.
Key takeaways for retailers in the UK
For retailers looking to modernise and remain competitive, digital contracts provide a solid foundation for operational success.
- Streamline operations: Digitise manual workflows, cut down on errors, and reduce approval bottlenecks.
- Strengthen relationships: Create faster, smoother journeys for customers, vendors, and partners.
- Integrate with your stack: Enhance efficiency with seamless links to your existing CRM or procurement systems.
- Improve resource allocation: Handle more contracts with smaller teams, saving time and money.
- Gain contract visibility: Centralised digital systems make tracking, auditing, and version control far easier.
- Stay agile in a changing market: As consumer behaviour shifts, flexible back-end systems are key to staying ahead.
Ready to Take Control?
By adopting digital contract solutions like Oneflow, UK retailers can unlock faster processes, improved accuracy, and better collaboration—laying the groundwork for long-term business growth.
👉 Learn more about how Oneflow helps retailers digitise contracts from start to finish.
