Learn how we comply with the General Data Protection Regulation (GDPR)

Commitment

The obligation to manage personal data securely is not new. However, the GDPR strengthens the rules and applies them to a broader framework.

Oneflow conducts processing of personal data for our customers. This means that we are a data processor and that our customers, acting as data controllers, are responsible for how the data is processed in any given activity. And for having secured consent from those whose personal data is processed.

Click here to read our Privacy Policy.

Oneflow has implemented technical and organizational measures to protect all personal data processed by Oneflow from disclosure, removal, or modification.

We have proactive measures in place to ensure compliance through password, encryption, backup and impact assessments. Security is a serious and important issue to us and a significant part of our business includes keeping up to date with information security and current legislation.

Right to data portability and to be forgotten

Oneflow handles data in a way that makes removing and porting possible, through automatic transmission or file export.

GDPR gives everyone the right to demand full disclosure of their personal data from a business at any time. Firstly, this means extracting your data for another service. Secondly, the right to be forgotten — deleting all data on request. The disclosure has to be provided in an easy to access digital format, and is a central part of our customers’ obligations towards their end customers, employees, and vendors.

Sub-processors

Secure storage and processing of data is of utmost importance to us. Oneflow’s services are hosted on Amazon Web Services (AWS), which stores the data in compliance with the regulations within the European Union. AWS’ safety work complies with the industry standard and CISPE. You can find more information regarding AWS through the links provided below.

Service	Type of processing	Optional	Region	Transfer mechanisms	Reference
Amazon Web Services (AWS)	Primary cloud services provider. Used for storing and processing PII data and contract data.	No	EU (Ireland, Sweden)	SCC (2021) AWS SCC	View reference View reference
TrustWeaver	Services for cryptographically signing PDF documents, which may contain PII like names, email addresses, and SSNs.	No	EU (Sweden)	DPA	View reference
Postmark (Wildbit LLC)	Transactional email service. Used to send and receive all emails for the service, and as such it processes names and email addresses for all participants in the system.	Yes	US	SCC (2021) Postmark SCC	View reference View reference
46elks	SMS services provider. Processes phone numbers.	Yes	EU (Sweden)	DPA	View reference
Freshdesk	Service to manage support inquiries.	Yes	EU (Germany)	DPA	View reference

Postmark

Oneflow uses Postmark for sending secure emails to our customers and their customers. For regulatory and compliance reasons Postmark is required to store the email subject and recipient email address for 45 days before being automatically deleted. This information is then stored in Postmarks sub-processors. The email content itself is not stored anywhere but simply processed through Postmark before being delivered to the recipient. The email content is not processed by Postmarks sub-processors. All data sent to postmark is encrypted in transit, and subject and email addresses are encrypted at rest. We are continuously working with Postmark on improving the security and minimizing the data sent and stored in the US.

More information on Postmarks data security here.

More information on Postmarks Privacy and GDPR efforts including Postmarks own sub-processors can be found here.