PTSG
How PTSG scaled hiring and cut contract creation from 3 days to minutes with Oneflow
From 3 days to under 3 minutes
2x onboarding capacity
Fewer touchpoints + automated workflows
PTSG
Country
UK
Areas of use
HR & Recruitment
Company size
3300+
Industry
Safety and Compliance Services
“We can onboard 100 people in the time it used to take to do 50”
Premier Technical Services Group (PTSG) is a world-leading provider of specialist compliance services, delivering safety-critical solutions that protect people, properties and infrastructure across the UK and globally. Operating at scale across access and safety, electrical services, fire solutions, water treatment and building access, PTSG combines technical excellence, innovation and operational expertise to deliver exceptional outcomes for customers in every sector. Powered by outstanding people, market-leading capability and a culture built on collaboration, ambition and continuous improvement, PTSG is not only a trusted partner to some of the world’s largest organisations…it is also a dynamic, rewarding and exciting place to build a career, develop expertise and make a meaningful impact.
The company currently employs around 3,500 highly trained professionals and cares for >400,000 buildings on behalf of 90,000 customers. Due to a number of high profile contract wins in recent months the business is growing pace and expects to recruit another 500 people before the end of 2026.
The challenge: slow, manual and fragmented contract processes
Before Oneflow, PTSG’s contract management process was complex, inconsistent and time-consuming.
Different parts of the business used different tools, including Docusign, but there was no standardised or integrated way of working. Creating a single employment contract involved multiple manual steps:
- Collecting data via Microsoft Forms
- Exporting into Excel
- Running mail merges
- Selecting templates manually in DocuSign
- No integration with their ATS (Teamtailor)
As Oli Smith, Head of Recruitment, explains: “To create an employment contract we used to have a KPI of three days.”
And it often took that full time: “It would regularly take the full three days because we’re a big business growing, lots of hires going on.”
This created bottlenecks in hiring, slowed down onboarding, and made scaling recruitment difficult.
The solution: integrated, automated workflows with Oneflow
Oli introduced Oneflow to streamline and automate the entire onboarding process, integrating it directly with their ATS. “What I did at NEO was I integrated Oneflow into there to automate the onboarding process to make my life easier.”
This integration became the backbone of their recruitment operations:
- Automatic contract creation triggered from ATS
- Pre-built templates linked to job roles
- Seamless data transfer between systems
- Automated follow-up documents and workflows
“The second I create a particular job it automatically knows what contract and what onboarding documents to attach to it.”
“When the candidate signs it it then triggers the next couple of forms so I don’t even need to step into that process.”
“We can onboard 100 people in the time it used to take to do 50.”
Oli Smith
Head of Recruitment
PTSG
Why Oneflow?
PTSG evaluated several alternatives, including Docusign, Adobe Sign, Dropbox Sign and PandaDoc. Integration capability was a key deciding factor:
“The reason that I selected those is they had to integrate with our ATS.”
Oneflow stood out for its usability, flexibility and cost-effectiveness:
“It’s user-friendly. It’s efficient from a cost point of view. And it’s simple.”
“The cost-effectiveness and user-friendliness of this system just put it head and shoulders above the rest.”
The results: from days to minutes – and beyond
100%+ efficiency improvement
“From a contract point of view, we’re probably over 100% more efficient than what we were before.”
Contract creation reduced from days to minutes
“From the point of making an offer, I can have a contract created in under three minutes.”
“We’re not talking for days or hours. It takes seconds now.”
Scalable hiring growth
“We can onboard 100 people in the time it used to take to do 50.”
PTSG have been successfully using the system for over 12 months and found it increases efficiencies across the entire onboarding process.
Seamless integrations = smarter operations
The integration between Oneflow and the ATS system has been a game changer:
- Eliminates manual data entry
- Reduces errors and duplication
- Improves transparency across teams
- Frees up HR capacity
“Integration of Oneflow has allowed us to operate significantly quicker and with fewer touch points.”
“You can just see it all… you don’t need to ring people up or send emails.”
It also enables better resource allocation: “If it’s used correctly, it can save headcount or it can free up people to do other tasks.”
A better experience for HR and new hires
Oneflow has improved both internal workflows and candidate experience.
For HR teams:
- Faster contract handling
- Easy template management
- Multi-brand support across 34 businesses
“We can issue contracts for any one of our 34 businesses from the same system… It’s brilliant.”
For candidates:
- Fully mobile-optimised experience
- Dynamic forms that adapt to responses
- Faster onboarding
“There’s no need for a laptop – you can do it on your phone. Everybody finds it really simple.”
Key features that made the difference
For PTSG, several Oneflow capabilities stand out:
- Dynamic forms
- Automated templates
- Workspace structure and branding
- Real-time collaboration and chat
“It’s the dynamic forms, it’s the templates, the workspace and branding.”
And above all: “It’s adaptable.”
Supporting continuous growth
With Oneflow in place, PTSG can focus on scaling the business rather than managing admin.
“It frees me time to look at other improvements. Continuous improvement is a big thing for us.”
And as the company continues to grow rapidly, Oneflow remains a key enabler:
“Oneflow has been integral in allowing us to grow at the pace that we did.”
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