Sympa
Sympa needed a solution that would support the agreement processes of growing and more complex customers – both before and after the signature.
Integrated with
95% less
Better visibility
Less manual work
Sympa
Region
Europe
Use cases of Oneflow
Sales, legal, HR, administration
Company size
200+ employees
Industry
HR technology
Sympa streamlines its contract processes with Oneflow
As customer relationships grew and contracts became more complex, Sympa needed a solution that could support both sales and legal teams before and after signing. Oneflow met this need by bringing contract creation, negotiation, signing, and management onto a single platform.
A Nordic HR software provider in a phase of growth
Sympa is a Nordic HR software provider that has been operating in the market since 2005. The company delivers a SaaS-based HR system to organizations in both the public and private sectors. In recent years, Sympa’s customer base has become increasingly international and the size of its deals has grown, leading to more complex contracts.
“The size of our customer agreements has grown significantly over the past year and a half. That requires a contract system capable of supporting more complex negotiations than before,” says Terho Nevasalo, Head of Legal at Sympa.
To support its continued expansion, Sympa is targeting approximately 20% revenue growth in 2026. Achieving this goal requires the right tools for both sales and contract management processes.
The need for a new contract solution
Before implementing Oneflow, Sympa used another contract and e-signature solution. While the system offered extensive configuration capabilities, managing it became increasingly challenging.
“Our contract templates had an enormous number of conditions built into them. For end users it worked well, but when changes were needed, a lot of time went into simply understanding the underlying logic,” says Jaakko Mattila, Head of Revenue Operations at Sympa.
The system also had clear limitations in managing contracts after they were signed. “From a post-signing perspective, there were significant gaps. Oneflow was able to address those needs better,” Nevasalo explains.
Sympa evaluated several alternatives and looked for a solution that could support both the pre-signing and post-signing phases.
“Many systems focus on one or the other. Oneflow was able to cover both areas at a sufficient level,” Nevasalo says.
“We’ve managed to move about 95% of contract negotiations out of email. Managing versions and back-and-forth communication that way is very labor-intensive, and this is where Oneflow clearly improves efficiency.”
Terho Nevasalo
VP, Head of Legal
Sympa
Oneflow used across multiple departments
Today, Oneflow is actively used across several teams, particularly sales, legal, customer success (CSM), HR, and technical teams.
“Sales uses Oneflow the most, but legal, engineering, HR, and customer success teams also create contracts and contract amendments there,” Nevasalo explains.
The implementation of Oneflow at the turn of 2025 primarily brought greater visibility and control to Sympa’s contract processes.
“We’re able to track the status of every contract and see exactly what the customer has done. Analyzing the contract process has become significantly easier,” says Nevasalo.
Integrations bring structure and save time
One of the key benefits for Sympa has been Oneflow’s integrations with existing systems. Oneflow is integrated with Sympa’s CRM system, HubSpot, as well as its HR systems.
“We previously had a CRM integration, but with Oneflow we started using product-level line items in HubSpot and can now sync them directly to contracts. That has brought much more structure to our sales process,” Mattila explains.
Thanks to these integrations, product data in quotes and contracts remains consistent across systems. “The information is now correct both in the CRM and in Oneflow. That reduces errors and manual work,” Mattila continues.
Oneflow has also enabled system consolidation. “We no longer need multiple applications during the same process. It simplifies day-to-day work,” Nevasalo says.
Fewer emails, more control
One of the most significant changes has been moving contract negotiations away from email.
“We’ve managed to move about 95% of contract negotiations out of email. Managing versions and back-and-forth communication that way is very labor-intensive, and this is where Oneflow clearly improves efficiency,” Nevasalo explains.
Contract archiving, audit trails, and internal approval workflows have also improved collaboration between teams. “Documents are easy to find, approvals are transparent, and the quality of contracts – especially in sales – has improved,” Mattila says.
“We previously had a CRM integration, but with Oneflow we started using product-level line items in HubSpot and can now sync them directly to contracts. That has brought much more structure to our sales process.”
Jaakko Mattila
Head of Revenue Operations
Sympa
User experience and collaboration
From both the admin and legal team perspective, Oneflow is generally seen as clear and easy to use.
“There’s naturally a learning curve, but once you get used to it, the platform is quite intuitive,” Nevasalo says.
Sympa also praises its collaboration with Oneflow.
“The communication has been active and proactive. They ask for feedback and experiences, and the support has been professional,” Nevasalo explains. Mattila agrees: “Customer success and support have worked well. Overall, the collaboration has been smooth.”
Oneflow helps Sympa manage its growth by ensuring that contract processes support the business – clearly, seamlessly, and transparently.
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