GDPR & Privacy
Learn how we comply with the General Data Protection Regulation (GDPR)
Oneflow consistently prioritizes data protection across all departments of the organization. We are dedicated to fulfilling the requirements associated with data protection in the services we provide for our customers.
Oneflow conducts processing of personal data for its customers which means that Oneflow acts as a data processor in relation to the customers (data controllers).
For more information on our data protection obligations when processing personal data on behalf of our customers, click here to read our Terms of Use & Data Processing Agreement.
For information on how we process personal data in our role as data controller, click here to read our Privacy Notice.
Oneflow and GDPR
In our work with the GDPR, we make sure to have Data Processing Agreements in place, keep ourselves updated on the legal requirements relating to the GDPR and data protection, and of course that we as a company have adjusted our business operations to comply with relevant privacy legislation such as NIS2, the GDPR, UK GDPR and CCPA.
Amongst other things, Oneflow has implemented technical and organizational measures to protect all personal data processed by Oneflow from disclosure, removal, or modification.
Implementing appropriate security measures is important to us and a significant part of our business includes keeping up to date with information security standards and legislation. We have proactive measures in place through e.g. encryption, backup and impact assessments. Read more in the Oneflow Security center.
Oneflow is ISO27001, ISO9001 and ISO14001 certified. Read more about our certifications here.
Sub-processors
Secure storage and processing of data is of utmost importance to us. Oneflow’s services are hosted on Amazon Web Services (AWS), which stores the data in compliance with the regulations within the European Union. AWS’ safety work complies with the industry standard and CISPE. You can find more information regarding AWS through the links provided below.
| Service and supplier | Data categories | Optional | HQ | Data centers | Safeguard(s) for transfer of data | Reference |
|---|---|---|---|---|---|---|
| AWS (Amazon Web Services, Inc.) Primary cloud services provider. | The categories processed will depend on your selected use of the service as described in applicable DPA. | No | US | EU (Ireland, Sweden) | DPA, AWS SCC | Compliance GDPR center Sub-processors |
| Pusher (MessageBird B.V.) Real-time communications. | IP-addresses of your employees. | No | EU (Netherlands) | EU (Ireland) | DPA | Security center GDPR center |
| 46elks (46 Elks AB) SMS services provider. | Phone numbers of your employees and counterparties. | Yes | EU (Sweden) | EU (Sweden) | DPA | Data Protection Policy |
| Freshdesk (Freshworks Inc.) Service to manage support inquiries. | IP-addresses, names and email addresses of your employees. | Yes | US | EU (Germany) | DPA | Security center GDPR center |
| Postmark (ActiveCampaign, LLC) Transactional email service. | Used to send and receive all emails for the service, and as such it processes names and email addresses for all participants in the system. | Yes | US | US | For EU: SCC (2021) For the UK: SCC (2010) Postmark SCC | Security center Privacy statement |
| Customer.io (Peaberry Software, Inc.) Onboarding e-mails and flows. | Names and email addresses of your employees. | Yes | US | EU | For EU: SCC (2021) For the UK: SCC (2010) Customer.io SCC | Security center Privacy statement |
| Legly (Legly AB) AI Services to review contractual data | The categories processed will depend on your selected use of the service. | Yes | EU (Sweden) | EU (Germany) | DPA | Privacy Statement |
| OpenAI (OpenAI, Inc.) AI Services to extract data | The categories processed will depend on your selected used of the service. | Yes | US | US | DPA | Terms of Use |
You can opt-in/out from the services listed as optional above as an administrator in your Oneflow account under “Data Management” or in the Marketplace.
Additional information for customers using Postmark
Oneflow uses Postmark for sending secure emails to our customers and their customers. For regulatory and compliance reasons Postmark is required to store the email subject and recipient email address for 45 days before being automatically deleted. This information is then stored in Postmarks sub-processors. The email content itself is not stored anywhere but simply processed through Postmark before being delivered to the recipient. The email content is not processed by Postmarks sub-processors. All data sent to postmark is encrypted in transit, and subject and email addresses are encrypted at rest. We are continuously working with Postmark on improving the security and minimizing the data sent and stored in the US.
More information on Postmarks data security here.
More information on Postmarks Privacy and GDPR efforts including Postmarks own sub-processors can be found here.
