ARE

ARE streamlines its quotation and contract process with Oneflow

ARE is a Finnish building services and property services company operating in Finland and Sweden. Employing around 3,300 people, ARE is a family-owned company with over 100 years of experience in building services. The company offers comprehensive solutions for the entire life cycle of a property: from building services contracting for new developments to maintenance, upkeep, modernization, and renovation.

Lauri Pönniö, Service Management Office Director, who is responsible for the company’s service processes and service business development, says that the collaboration with Oneflow began with a sales call. The sales team received a cold call from a Oneflow sales representative, who presented the potential benefits of the digital contract platform for ARE’s needs. According to Pönniö, they quickly realized that Oneflow could be an effective solution for streamlining and simplifying their quotation and contract processes.

“We didn’t have a clear and harmonized way of handling contracts and reviewing them with customers. At that point, we felt that Oneflow could be just the solution we needed,” says Pönniö.

Smooth implementation and easy integration

According to Pönniö, the implementation of the Oneflow system went well. ARE’s sales team started using the system, and it quickly became clear that it met their expectations. “The Oneflow system is very easy to use, and we have been able to integrate it well into our daily work,” Pönniö says. Due to the size of ARE’s organization, the system has been implemented in the company on a department-by-department basis. According to Pönniö, Oneflow provided good instructions, comprehensive support, and the necessary training, which ensured a successful implementation.

Oneflow is now mainly used in ARE’s sales and HR departments, and its Salesforce integration has brought significant benefits to sales processes as information flows bidirectionally between the systems. ARE makes a lot of offers, and customers have given positive feedback on the system’s ease of use and transparency.

“We have received feedback from our customers that they no longer want to receive quotes through anything other than Oneflow. It is easy to use and everything you need – history, communication, contracts, and templates – is on one platform,” says Pönniö.

Transparency and better decision-making

Oneflow has brought ARE not only operational clarity but also valuable transparency to its sales processes. According to Pönniö, they can now easily monitor the status of quotes and orders at monthly meetings and view the progress of open orders and any delays. Approvals are updated in real time through the system, and orders appear as ready assignments in another system.

“This whole package is extremely flexible and smooth. We can see in real time what stage each quote is at, which also helps us to react quickly and make any necessary adjustments.”

Thanks to Oneflow, ARE now has the tools to serve its customers faster, more clearly, and more efficiently—ensuring that the company’s journey of over a century will continue successfully with the support of modern technology.