Your questions answered
Here are some of the most frequently asked questions on Oneflow.
What are digital contracts?
Oneflow is a digital contract platform that turns your static contracts into dynamic ones. This makes contract data processable throughout the entire contract workflows from start to finish. Contract data can be seamlessly imported or exported across the different systems you use. Digital contracts make processes faster, decisions better, and deals quicker. It’s an easier, smoother, and smarter way for teams of all shapes and sizes to handle their contracts.
What can I use digital contracts for?
Digital contracts create a more frictionless day-to-day work flow and can be used for any type of agreement: from sales proposals to employee contracts and NDAs.
Are digital contracts safe?
Yes, and much safer than paper contracts! Security is at the core of everything we do. We are committed to keeping your most sensitive and critical documents secure. Find out more about security features, compliance, and reliability in Security Center.
Why choose digital contracts over PDFs which I’m familiar with?
The PDF has come a long way since it was introduced in 1993 (almost 3 decades ago!) but it is still unfit for our data-driven world because the format itself is a completely static, ’dead’ document. Many ‘e-sign providers’ either add a layer of data fields on top of a PDF or use image recognition software to make it more useful.
No matter how many data fields you add, a PDF will never be fully interactive, and responsive. Digital contracts are dynamic, searchable, and can be processed to integrate with other business systems.
Is Oneflow safe even for an enterprise?
Yes! Many of our users are enterprise users with strict security and compliance requirements. Our product is ready for enterprise and built for scale with features like workspaces and access controls that allow our users to organize Oneflow according to your organization structure. We also offer native integrations to many of the systems you already use.
How many languages does Oneflow support?
We currently support eight languages: English, Swedish, Norwegian, Danish, German, Spanish, French and Finnish. The list is growing, and if you’re missing a language, please let us know!
Which electronic IDs does Oneflow support?
We currently support Swedish, Norwegian, and Finnish BankID, as well as Danish NemID. Adding an additional layer of signing through eIDs makes the process more secure for our users.
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Is Oneflow free?
We have a free plan that allows users to send, track and sign as many PDF contracts as possible. So if you’re happy with just signing PDF contracts, the answer is yes, it’s free. Forever.
What is the difference between free and trial accounts?
With our free plan, you can upload, send, track, and sign unlimited PDF contracts. However, with the free plan, you’ll not be able to enjoy the full experience of contract magic.
That’s why we also provide a trial of the full Oneflow experience for 14 days with no charge. With a trial account, you can try all the features our paid users love. For example, our contract editor. You can create stunning web-based contracts and make edits live, even after you’ve sent.
What happens after my trial ends?
Your trial account will expire automatically after 14 days. Don’t worry, you’ll still be able to log into your account or access your contracts. After the trial, you’ll automatically be in our free plan.
How can I extend my trial?
Feel free to do so in the Oneflow app on your own by clicking on “Upgrade”. You can also leave us a message here.
What kind of onboarding support can I expect?
Every user starts by attending an onboarding session facilitated by our friendly customer care team to run through the basics. We also have a comprehensive Help Center with all the how tos and tutorials that you need to get started. And you can always email us with your questions. Depending on your tier, you may also get a dedicated customer success manager to help with any questions you may have.
Recipients of Oneflow contracts
I received a contract and it looks like it’s being sent through Oneflow. What do I do?
Oneflow is an application to create, send and sign contracts. As a recipient, you should direct any questions to the sender. This could be a supplier you’re buying from, a potential employer, or a potential customer. Open the email, and link to the contract that your counterparty wants you to read, consider, and (hopefully) sign.
Do I need a Oneflow account to open the contract?
No, you don’t. You may be required to identify yourself through electronic ID but you don’t need to be a registered user to open and sign the contract, if you’ve been invited.
Where do I find the signed contract?
Once the contract is signed by both parties, you will be able to download the signed contract in PDF. The copy of the signed contract will also be sent to your inbox automatically after it’s signed by all parties.